אין לכם גישה לאפליקציה (למשל, הטלפון אבד)? כתבו לנו לכתובת delete@whats24.com, ציינו את מספר הטלפון הרשום, ונמחק את החשבון עבורכם.
כל המכשירים מנותקים, מספר הטלפון משתחרר, ואי אפשר עוד להיכנס לחשבון.
במשך 30 יום אפשר לשחזר את החשבון: נכנסים מחדש לדיבור עם אותו מספר טלפון.
המחיקה רצה פעם ביום, אז היא יכולה לקחת עד יום נוסף.
עותקים שכבר נמצאים בטלפונים של אנשים אחרים (למשל הודעות שהורידו) אינם בשליטתנו.
בנפרד מכל זה: כל ההודעות בדיבור, של כולם, נשמרות בשרת עד 24 חודשים ואז נמחקות.
How: open the Dibur app → Settings tab → scroll to the end → Delete account (מחיקת החשבון) → confirm twice. No access to the app? Email delete@whats24.com with your registered phone number and we will delete it for you.
Immediately: every device is signed out, your phone number is released and nobody can sign in to the account.
For 30 days: signing in again with the same number restores the account.
After 30 days, permanently deleted (by a daily job, allow up to one more day): your profile (name, photo, username; the username stays reserved so nobody can impersonate you); the text and attachments of messages you sent (other members see "message deleted"); photos and files you uploaded; community memberships and join requests including questionnaire answers; group and chat memberships, reactions and poll answers; your blocks, folder organisation and contact-matching usage counters; statuses and stories you posted (if not yet expired), their viewer lists and your status audience setting; devices and push tokens; bug reports you filed (their screenshots and debug files are deleted within 90 days of upload regardless).
Kept: an anonymous deletion record (date, counts, and a one-way hash that cannot identify you); communities and groups you created, which belong to their other members, without your name, including a community logo or banner you uploaded; reports you filed about other people's content, for moderation. Copies already on other people's phones are outside our control. Separately, all messages on Dibur are kept on the server for at most 24 months.